PerkidoPERKIDO

Terms of Service

Last Updated: November 22, 2025

1. Agreement to Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "you," or "your") and Perkido ("Company," "we," "us," or "our") regarding your access to and use of the Perkido software-as-a-service platform (the "Service").

By accessing or using the Service, you agree to be bound by these Terms. If you do not agree to these Terms, you may not access or use the Service. You represent and warrant that you have the legal capacity and authority to enter into this Agreement.

We may modify these Terms at any time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last Updated" date. Your continued use of the Service after such changes constitutes your acceptance of the modified Terms.

2. Description of Service

Perkido is a Software-as-a-Service (SaaS) platform that provides membership and engagement management solutions for clubs, organizations, and community groups. The Service includes, but is not limited to:

  • Member profile and membership management
  • Credit-based economy and gamification systems
  • Leveling and progression tracking
  • Rewards shop and redemption system
  • Leaderboards and analytics
  • Front-desk kiosk interface
  • Team collaboration tools for coaches and administrators
  • AI-powered reporting and insights (available on certain subscription tiers)
  • Subscription-based access with multiple pricing tiers

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice, for any reason.

3. Account Registration and Eligibility

3.1 Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

3.2 Account Creation

To access certain features of the Service, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

3.3 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to immediately notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to protect your account credentials.

3.4 Account Termination

You may terminate your account at any time by contacting us or using the account deletion features in the Service. We reserve the right to suspend or terminate your account at any time, with or without notice, for any reason, including if you violate these Terms.

4. Subscription Plans and Billing

4.1 Subscription Tiers

The Service is offered through various subscription plans (e.g., Starter, Growth, Pro, Elite) with different features, limits, and pricing. Subscription plans may include limitations on the number of member profiles, team members, and access to certain features.

4.2 Billing and Payment

Subscription fees are billed in advance on a monthly or annual basis, as selected by you. By subscribing to a paid plan, you agree to pay all fees associated with your subscription. All fees are non-refundable except as required by law or as explicitly stated in these Terms.

Payment is processed through our third-party payment processor (Stripe). You agree to provide accurate and complete payment information. You authorize us to charge your payment method for all fees due.

4.3 Price Changes

We reserve the right to modify subscription prices at any time. Price changes will not affect your current subscription period but will apply to subsequent billing cycles. We will provide reasonable notice of any price changes.

4.4 Plan Changes

You may upgrade, downgrade, or change your subscription plan at any time. Plan changes will take effect at the beginning of your next billing cycle, unless otherwise specified. Downgrades may result in the loss of certain features or data.

4.5 Cancellation and Refunds

You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to the Service until the end of your paid period.

Refunds are provided only as required by law or at our sole discretion. If you cancel a subscription, you will not receive a refund for the current billing period, but you will not be charged for subsequent periods.

4.6 Failed Payments

If a payment fails, we may suspend or terminate your subscription. We will attempt to notify you of failed payments and provide an opportunity to update your payment information.

5. Acceptable Use

5.1 Permitted Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may use the Service to:

  • Manage your organization's members and membership programs
  • Track member engagement, credits, and rewards
  • Facilitate communication and collaboration within your organization
  • Generate reports and analytics for your organization

5.2 Prohibited Activities

You agree not to:

  • Violate any applicable laws, regulations, or third-party rights
  • Use the Service to transmit, store, or process any content that is illegal, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, or otherwise objectionable
  • Impersonate any person or entity or falsely state or misrepresent your affiliation with any person or entity
  • Interfere with or disrupt the Service or servers or networks connected to the Service
  • Attempt to gain unauthorized access to the Service, other accounts, or computer systems
  • Use automated systems (bots, scrapers, etc.) to access the Service without our express written permission
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Remove, alter, or obscure any proprietary notices or labels on the Service
  • Use the Service to compete with us or to build a similar or competitive service
  • Collect or harvest information about other users without their consent
  • Upload viruses, malware, or other harmful code
  • Use the Service in any manner that could damage, disable, overburden, or impair our servers or networks

5.3 Content Responsibility

You are solely responsible for all content, data, and information you upload, post, or transmit through the Service ("User Content"). You represent and warrant that you have all necessary rights, licenses, and permissions to use and share User Content through the Service.

We do not claim ownership of User Content. However, by using the Service, you grant us a worldwide, non-exclusive, royalty-free license to use, store, process, and display User Content solely for the purpose of providing and improving the Service.

6. Intellectual Property Rights

6.1 Service Ownership

The Service, including all software, code, designs, graphics, text, images, logos, and other content, is owned by us or our licensors and is protected by copyright, trademark, patent, and other intellectual property laws. All rights not expressly granted to you are reserved by us.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes during your subscription period.

6.3 Restrictions

You may not:

  • Copy, modify, or create derivative works of the Service
  • Rent, lease, loan, sell, or sublicense the Service
  • Remove or alter any copyright, trademark, or other proprietary notices
  • Use the Service for any purpose other than as expressly permitted in these Terms

7. Data and Privacy

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to the collection, use, and disclosure of your information as described in the Privacy Policy.

You are responsible for ensuring that you have appropriate legal basis and consent to collect, store, and process any personal information about members or other individuals that you add to the Service. You agree to comply with all applicable data protection laws, including but not limited to GDPR, CCPA, and COPPA.

8. Third-Party Services

The Service may integrate with or use third-party services, including but not limited to Supabase (for database and authentication), Stripe (for payment processing), and DiceBear API (for avatar generation). Your use of these third-party services is subject to their respective terms of service and privacy policies.

We are not responsible for the availability, accuracy, or practices of third-party services. Your interactions with third-party services are solely between you and the third party.

9. Disclaimers and Limitations of Liability

9.1 Service Availability

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure.

9.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your use or inability to use the Service
  • Any unauthorized access to or use of our servers or your account
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, or other harmful code that may be transmitted through the Service
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted or transmitted through the Service

OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE USE OF OR INABILITY TO USE THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO THE LIABILITY, OR ONE HUNDRED DOLLARS ($100), WHICHEVER IS GREATER.

9.3 Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising out of or relating to:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any third-party rights
  • Any User Content you submit, post, or transmit through the Service

10. Termination

10.1 Termination by You

You may terminate your account and stop using the Service at any time by canceling your subscription and deleting your account through the Service settings or by contacting us.

10.2 Termination by Us

We may suspend or terminate your access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will cease immediately.

10.3 Effect of Termination

Upon termination, we may delete your account and data, subject to our data retention policies and applicable law. You are responsible for exporting any data you wish to retain before termination. We are not obligated to retain your data after termination.

11. Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law provisions.

11.2 Dispute Resolution Process

If you have any dispute with us, you agree to first contact us at support@perkido.comto attempt to resolve the dispute informally. If we cannot resolve the dispute within sixty (60) days, you agree to resolve the dispute through binding arbitration or in small claims court, as applicable.

11.3 Class Action Waiver

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

12. General Provisions

12.1 Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

12.2 Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect.

12.3 Waiver

Our failure to enforce any right or provision of these Terms will not be deemed a waiver of such right or provision.

12.4 Assignment

You may not assign or transfer these Terms or your account without our prior written consent. We may assign or transfer these Terms or our rights and obligations hereunder without restriction.

12.5 Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or internet or telecommunications failures.

12.6 Contact Information

If you have any questions about these Terms, please contact us at support@perkido.com.